At Lillie & Kiddie, we work hard to ensure your order reaches you safely and as quickly as possible.

Order Processing

• Orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times:

• Major Cities: 2–5 business days
• Remote Areas: 4–8 business days

Delivery times may vary during holidays, promotional sales, or due to courier delays.

Shipping Charges

Shipping charges are calculated during checkout based on your location.

We may offer Free Shipping on qualifying orders during promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable).

Delivery Issues

Please ensure your shipping address and contact information are accurate before placing your order.

Lillie & Kiddie is not responsible for delays caused by:

• Incorrect shipping information
• Failed delivery attempts
• Natural disasters
• Courier service interruptions
• Public holidays

If your package arrives damaged, please contact us within 48 hours of receiving your order with photos of the package and product.